Refund policy

 

We want every customer to be satisfied with their purchase, but due to the nature of seasonal items (especially Christmas lights), we do not offer refunds under these circumstances.
Only exchanges are provided where eligible.

Please read the policy carefully before purchasing.

1. No Refund Policy

All sales are final.
We do not issue refunds for:

  • Change of mind

  • Product “not matching website images” without evidence

  • Incorrect choice of colour, size, or style

  • Seasonal over-purchasing or unused items

2. Mandatory Photo/Video Evidence

Due to a high volume of seasonal returns, all return/exchange requests must include clear photo and video proof.

Your request will not be reviewed without the following:

  1. A full photo of the product

  2. A close-up photo of the issue

  3. A short video showing the defect or problem

This applies to:

  • Faulty items

  • Items claimed to be “not as shown on website”

  • Damaged items

3. Items Not Matching Website Images

If you believe the product does not match the images shown on our website, you must submit:

  • A clear photo of the product you received

  • A video showing the item in normal use

Our team will assess the evidence before approving an exchange.

If sufficient proof is not provided, no exchange will be issued.

4. Faulty, Damaged, or Defective Items

If your product arrives faulty or damaged:

  • Submit your required photo/video evidence to us.

  • Once approved, we will send you a replacement item only.

  • Refunds are not offered, even for faulty goods.

  • Replacement depends on stock availability.

If the item is out of stock, we will offer an equivalent item of equal value.

5. Exchanges for Other Reasons

If you want to exchange an item that is not faulty:

  • It must be unused, in original packaging, and approved based on photo/video evidence.

  • You are responsible for return shipping costs.

  • Normal shipping charges apply to the replacement item.

Approval is at our discretion based on condition and evidence.

6. Damaged Parcels at Delivery

If your parcel arrives visibly damaged:

  • Please refuse delivery.

  • Contact us within 24 hours with photos of the damage.

A replacement will be arranged once the item is returned to our warehouse.

7. How to Request an Exchange

Before sending anything back, contact us:

Email: lkcooneys@gmail.com
Phone: 074 9176555 (9am–5pm)

Provide your:

  • Order number

  • Photos and video

  • Description of the issue

Return address will be provided after your evidence is reviewed.